SPA AND EQUIPMENT - Shoddy products and terrible customer serivice!

4 comments

I purchased a spa table and a technician chair from them (www.spaandequipment.com) and they broke after only 3 months of use.After discussing this with them on the phone, they decided that they did not want to help me and took my money.

I threatened to report them to the BBB and the owner picked up the phone and CUSSED me out and hung up on me. I am beyond upset at this experience. What type of company would do this to their clients.

Don't be fooled by their high BBB rating because they obvously paid into it.Just talk to the owner and you'll see why they are such a shady company.

Review about: Spa Table.

Comments

Anonymous
Chanhassen, Minnesota, United States #1309690

After calling twice with no answer and getting put on hold after the third call, I reached Erica in customer service with questions on one of their most expensive electric treatment tables. She was very short and annoyed with my questions. I started looking elsewhere to buy my treatment table.

Anonymous
#1042479

I have been buying products from this company for a very long time and I never had any problems with them. I find your comment very hard to believe because my experience with them has been always outstanding!

Anonymous
to Anonymous North Providence, Rhode Island, United States #1208617

I purhased two items over a month ago and they still havent been shipped. Everytime I call no one answers and all mailboxes are full.

Anonymous
Bakersfield, California, United States #995491

We were charged $120 for shipping on a massage table, then when the guy couldn't find the place, or be troubled to come to the front door (we're not sure which) we were told we'd have to pay a redelivery fee to get the table the next day.

Who, in the age of smartphones, needs directions?

I gave an accurate address, yet the shipping company needs me to tell them how to get here?

After I paid $120?

Quite ridiculous.

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SPA AND EQUIPMENT - Do NOT shop at SKINACT or SPA & Equipment

Reedley, California 1 comment
Not resolved

This complaint is to "BBB"".

This complaint is towards:

Spa and Equipment

http://www.spaandequipment.com/

Update 9/26/2011 @ 12noon.

After countless numerous calls, and after getting hung up from their 'billing' department as well as their customer service department and just hunging up on me and not even transferring me to Andrew, I am 'now' wondering how I can go about filing a report with ""BBB'''''. I need them to do a full investigation. I can't assume this is just happening to me and even if so, this should not happen to anyone at all. One customer is one customer too many. I 'did not' get the product that was posted on their website. I want a 'full' refund. I am just asking for my money back, is that too much to ask for when their website claims to be selling you something and ships you something else? On top of that, the product was not in good condition which 'Meg' has admitted to but continue to lie and lie that it was the same product? All they need to do is play back the recorded conversation where Andrew (the owner) said the product they shipped to me was 'similar''. I did not paid a good amount of my hard working money for a similar product. I was not looking for a surprise in the mail. I was looking to recieve the product I saw on the website. I am now wondering, did i get someone's else return item? Where was the packing slip? Where was the setup instructions?

I was told not to post reviews.!!

my reply was, why can't i?????

i did not exagerrate on my reviews, my reviews are truthful!! so my question to the guy wasm why can't i???

than the guy again 'rudely hungs the phone up on me''. Again, I've been hung up on, too numerous to count.

My goal is to find out if this is truly a legitimate business, because as far as I am concern, I have done alot of purchases in my time, I have never encounter a company like this. I will continue to fight until I get back what is mine. My hard working money. At least point, I am looking for a 100% full refund and nothing less. As I told Meg (manager in customer service), Andrew attitutude and rudeness is the reasonw why I want nothing to do with their product. This is about principle, his got his and I got mine and I am not willing to let someone who operates a business just to take my money and did not give me the product that was posted!!!!!!

Updated 9/26/2011

I had spoke to Andrew Hart a week prior but did not realized he was the owner. Andrew was very rude to say the least. I called back on the 9/26 to send them pictures of what was wrong with the Esthetician Chair I had purchase. I spoke with Meg and I was told she was the manager. Even after seeing the pictures I had sent her, she lie again and again insisting that the parts of the pictures of the chair was exactly the ones I had purchased on the website. She insisted that i had the parts inside out or had put it backwards. The picture clearly shows that its not the same part, so for almost 30minutes, we agrue back and forth and she lie and lie and say she doesnt see anything different. Finally, I tried back about an hour later and gotten a hold of Andrew again and the first thing he said was that the part is ''similar'' to the product that is listed on the website. He went on to say that the conversation was recorded, so I caught Meg in a lie and requested a full refund but they kept insisting on a 25% re-stocking fee!. I told them, I would fight for every penny because they website selling false advertisement. I did not recieve that product that i had purchase. Andrew insisted at that point that he will call the cops on me. I told him that he has my phone number from when I purchase the product and for him to please have the cops call me so I can have this issue resolve. Shortly after, he promptly hung up the phone on me, and I have called back consistently to try and get my money back but each time, I ask for Andrew (supposedly the owner of this shop), they all hung up the phone on me. I have tried calling back many more times since, but it seems like they shut off the phone and kick every call into voicemail. What type of business shutdwowns down their phone system and not pick up customer calls?? Be aware when buying from this website!!!!!!!

Meg had admitted after seeing the photos that the chair was in bad condition but I can't get a full refund and would have to lose 25% re-stocking fee [which would cost me approx. $80 for a $344 chair].

I did not recieved any ''packing slip''.

I did not received any ''setup instructions''

The chair should not have been shipped out of the warehouse to any customers like that, I am not sure at this point if they even have a Q&A department because they no longer take calls at this moment.

Andrew Hard (supposedly the owner) needs a class in customer service.

I do alot of my shopping online, next time, I am going through 'Amazon'.

I believed Amazon does some checking on the business they do business with.

--loi trinh

===============================================================================

9/23/2011

I purchased an esthetician chair from this place recently for $344 with tax.

I had wanted to purchased it at a different site but this site save me approx. $20 so I went with it. I SO MUCH REGRET IT!!

I dont normally posted reviews but this place is horrible!!

you can't return it without getting a 25% charge. The product I recived is nothing like that product i saw on the website. The product was NOT packaged very well. There were no setup instructions. The were no paper indicating what needed to be shipped and was shipped so you can see if you recieved all the parts or not.

This is a terrible place!! will never shop here again. Working on gettting 100% refund but that might be impossible since they dont want to lose a sale!

However, I will try and fight for my refund since one of the part shipped does not match what I saw on the website. I will have to go through the trouble of taking pictures to send them and so forth. Its just alot of headaches to deal with. I will give it 'zero' stars but it wont let me.

loi

Review about: Esthetician Chair.

Comments

Anonymous
#648838

Hi There I was just wondering if you were ever able to contact them and leave a message, Its not allowing me to contact them (weird)I wanted to ask you questions if you would like to do so please email me @esthetician_georgian@hotmail.com

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